What is 烤鱼 Membership?

烤鱼 Membership is a loyalty programme created to reward our regular customers with exclusive benefits, perks and updates.

What is the validity of the membership?

Membership is valid for a lifetime in Singapore only. However, Points are valid for 1 year from the date of issue, on a rolling basis. Any unutilized Points will be forfeited. Strictly no extensions for any unused Points.

Can I share my membership with my family?

No, membership privileges can only be enjoyed by the registered member. Only 1 unique mobile number for each membership is allowed.

How do I start earning Points?

For every SGD 1 spent is equivalent to 1 Point earned. Points can be earned on the post discounted amount for purchase on any ala carte food and beverages (dine-in or takeaway), after GST and Service Charge (if applicable). Points are strictly not exchangeable for cash. Please provide your Mobile Number registered with our loyalty membership to our service staff upon payment to credit your Points.

How do I redeem with my Points and what can I redeem?

Points can be used to redeem various Rewards in store on your next visit. You may refer to above to find out more on what your Points can redeem in store. Please provide your registered mobile number upon payment to redeem your Reward.

Is there anything I cannot accumulate Points on?

Points cannot be accumulated for party package, and any other discount vouchers bought on Partners' platform.

How do I check my Points balance?

You may check your balance points by logging in with your registered mobile number HERE.

Which tier am I assigned to?

Membership tier is assigned based on Points earned within 365 days. Spend SGD 1 = 1 Point earned. Earn more than 799 Points to move up to Gold tier, and more than 1799 Points to move up to Platinum tier. Should your points earned is less in the following year, you will automatically move down the tier.

What if I forgot to inform staff to add in my Points on my last visit?

Please do write in to us using the form below, and attach an image of your original receipt, and we will be able to add the points manually for you. However, do note that we will only be able to add in points for receipts that are transacted on the same day of writing.

Can I unsubscribe from the 烤鱼 Membership program?

If you would like to discontinue your membership with us; please write to us using the form below; and we will remove you and all your associated contacts details from our 烤鱼 Membership program. Do note that you will also lose all your Points accumulated and Rewards that you have previously earned upon account termination.